“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.” – Sir Richard Branson
Oded Carmi, has built his business on the idea that people are the most precious and only unique asset of DN Van Lines. “If you don’t come to work with a smile on your face, it makes it difficult to put a smile on the customer’s face, doesn’t it?” So, while Oded recognizes that keeping the DN Van Lines’ team happy, motivated and aligned in the effort to deliver service excellence is his most important mission, he also recognizes that as the company grows, competing priorities may distract him from this objective.
“As with so many things, as the organization grows, I find myself sharing or delegating tasks that I once managed personally. I’m usually able to find the right person on our team who takes that task and does it infinitely better than I ever could. In creating the Chief Care Officer position, there was no question that Janet was my choice.”
The fit seems natural to Janet as well. “As Director of Corporate Relocation, I am singularly focused on understanding and meeting the relocation needs of our customers. There’s no other way that I could meet that objective without the team at DN Van Lines.”
So, since her first day at DN Van Lines, she took the words of Sir Richard Branson to heart and focused relentlessly on caring for her team. “We tend to complicate things in business. This one’s pretty simple. We take care of our employees and they take care of our customers, we could not be more aligned in purpose.” says Janet.
In addition to providing a framework to manage professional staff development, Janet will formalize employee recognition programs but the focus is not just on the internal team. “Our customers are key stakeholders in our success and ongoing development.” says Janet. “The concept of caring for our customers has always been a part of our DNA so being entrusted to act as our Chief Care Officer to bring us all together is a true privilege.”
Ready to experience the DN Van Line Difference?
We can help you with professional packing services, local, long-distance and international moving services in New England, Florida, and Virginia. In addition, we also offer short and long term storage and commercial/office moving services.