Privacy Policy


This Policy describes our policies on the collection, use and disclosure of information about you in connection with your use of our services, including those offered through our websites, emails and other social media (collectively, the “Service”) and your use of our intellectual property.  The terms “we”, “us”, “our” and “DN Van Lines Moving and Storage” refer to DN Van Lines, Inc., a Massachusetts corporation.

As a user of our Service, you may have provided us with information, including your personal information.  We will guard this information, as detailed here.  We will not disclose this information to unnecessary parties, nor will we distribute or sell our customer lists.


Your Consent

Access to our website by you, the user, or use of the Service constitutes your acceptance and agreement to our collection, use and disclosure of information about you as detailed here.

This Policy explains:

  • What information we may collect about you;
  • How we may use information we collect about you;
  • When we may use your information to contact you;
  • Whether we may disclose your information to anyone else;
  • Use of “cookies” on our website and how you can block these cookies; and
  • Your use of our intellectual property.


What information will DN Van Lines collect about me?

We collect information from you when you sign up to participate in or receive a Service from our website, such as responding to a survey, filling out a form, responding to an email or registering with a single universal online registration portal.  As appropriate, you may be asked to furnish your: name, email address, mailing and/or physical address, phone number, new mailing and/or physical address and other pertinent information.

We also collect general information about your use of the website, including Log Data, Google Analytics Demographics and Interest Reporting. For example, your IP (Internet Protocol) address is used to gather broad demographic information such as the geographic regions most interested in our site and what type of browser most of our visitors prefer. This information helps us to better maintain and update our site to be user-friendly and relevant. IP addresses do not provide us with any identifiable Personal Information, thus keeping visitors anonymous.

A secure web portal is a type of webpage that uses encryption to keep unauthorized persons from reading communications, information, or attachments. Secure messages and information can only be read by someone who knows the right password or passphrase to log in to the portal site. Because the connection channel between your computer and the website uses Secure Sockets Layer (SSL) technology you can read or view information on your computer, but it is still encrypted in transmission between the website and your computer.

The materials contained on the DN Van Lines web portal are for general informational purposes only and are not intended to make statements concerning the official policies and practices of the organization unless otherwise stated. DN Van Lines offers secure viewing and communication as a service to customers who wish to view parts of their records and communicate with our staff. Secure messaging can be a valuable communications tool, but has certain risks. In order to manage these risks we need to impose some conditions of participation. This Policy is intended to show that you have been informed of these risks and the conditions of participation, and that you accept the risks and agree to the conditions of participation.


Collection and protection of credit card information

DN Van Lines will collect and use information obtained from credit card transactions only for business purposes, including the payment of services. The credit card information provided by you to DN Van Lines will be stored in a confidential manner. Our employees may access such information only when there is an appropriate business reason to do so, such as when a refund must be issued back to the credit card. We maintain physical, electronic and procedural safeguards to protect your information, and our employees are required to follow these privacy standards. DN Van Lines website uses SSL protocol to ensure transaction security.


How will we use the information we collect about you?

Any information we collect from you may be used in any one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs);
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
  • To process transactions to deliver the purchased product or service requested;
  • To administer a survey or other website feature;
  • To communicate with you.


When we may use your information to contact you?

We may contact you for any one of the following reasons:

  • In relation to the functioning of any Service you have signed up for in order to ensure that we can deliver the Service to you;
  • Where you have opted to receive further correspondence;
  • In relation to any contribution you have made to, e.g. on our testimonials section;
  • To invite you to participate in surveys about DN Van Lines services (participation is always voluntary);
  • For marketing purposes where you specifically agree to this.

Note, the email address you provide for an estimate and/or to provide feedback on your moving services, may be used to send you information and updates pertaining to your estimate and/or your move confirmation, in addition to receiving communications such as occasional news about us, updates, related product or service information.


Will we disclose your information to others?

The security of your information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.  While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.  Firewalls have been installed to protect your data and deter outside parties from access.  Systems are password protected.  Our email is virus-protected.  Only employees who need your information to perform a specific job (for example, to process transactions or customer service) are granted access to personally identifiable information.

This website may contain links to outside sites offering services/information we think may be helpful during your relocation process and for your consideration when you move.  DN Van Lines does not extend to these outside sites, and it is suggested that you view the individual privacy statements of these sites.

We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our websites, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may also release your information when we believe release is appropriate to comply with law, enforce this Policy, or protect ours or others rights, property or safety.  However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.


Use of “cookies”

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly. For more information about cookies, please see can choose to opt out of Google Analytics for Display Advertising and customize Google Display Network ads here: You can also see Google Analytics’ currently available opt-outs for the web here:

This website includes a pixel that enables cookies to be dropped onto their machines. These cookies may be used to target ads to those site visitors on third party websites., explains behavioral targeting in more detail, and allows you to opt out of being targeted for any behavioral advertising by any member of the Internet Advertising Bureau.



The Service is intended for general audiences and is not directed to children under 13.  We do not knowingly collect, use or disclose personal information from children.  If you become aware that a child has provided us with personal information without parental consent, please contact us as provided below.  If we become aware that a child under 13 has provided us with personal information without parental consent, we take steps to remove such information and terminate the child’s account.


Acceptable use

The information resources of DN Van Lines are provided to facilitate our business.  Use of the information presented in these web pages is for the personal use of you, the individual user reading these pages.  Use of information from our websites for commercial purposes, other than those approved by DN Van Lines is not permitted.  Use of data, algorithms and conceptual information contained in our website without permission from the authors and DN Van Lines is not permitted.  Use of icons and logos of DN Van Lines without our permission is prohibited.  Use of U.S. mail addresses, email addresses or telephone numbers for the purpose of contacting DN Van Lines for any purpose other than the conducting of business of DN Van Lines is not permitted.  Access to our websites by you, the user, constitutes your acceptance of and agreement to the terms of use.


Copyrights and Trademarks

All content included on this site, such as text, photographs, compilation of materials on webpages, compilation of webpages, graphics, logos, images, audio clips and software, is the exclusive property of DN Van Lines and protected by U.S. and international copyright laws. Any software used on this site is the property of DN Van Lines or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited. “DN Van Lines Moving & Storage” is a registered trade and/or service mark of DN Van Lines, Inc. DN Van Lines may not be used in connection with any product or service that does not belong to DN Van Lines in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DN Van Lines. Use of educational materials and information from outside sources adheres to laws regarding copyright usage and rights.


Changes to Our Policy

We may change our Privacy and Website Use Policy from time to time.  The most current version of the Policy will govern our collection, use and disclosure of information about you and will be detailed here.  If we make material changes to this Policy, we will notify you by email or by posting a notice here prior to the effective date of the change.  By continuing to access or use the Service after those changes become effective, you agree to the revised Privacy and Website Use Policy.

This Policy was last modified on August 10, 2020.


Contacting Us

If there are any questions regarding our Privacy and Website Use Policy, you may contact us using the information below:

By mail:

DN Van Lines

Attn.: Privacy Officer

PO BOX 150

Northborough, MA  01532, United States

By phone:

Number:  1-800-516-6837

USDOT 1141917

MDPU No. 30981